Feedback and complaints
Do you have an enquiry, concern or complaint?
The Department of Child Safety is committed to protecting children and improving the services we deliver.
We welcome feedback about the services we provide. We invite you to contact us if you have an enquiry, a concern or a complaint about:
- a decision we have made
- the service we have provided
- the behaviour of our employees.
If the matter relates to allegations of suspected harm, or risk of harm to a child or young person, please contact your local child safety service centre during business hours, or the Child Safety After Hours Service Centre outside business hours.
See Report suspected child abuse for more information.
Complaints
The Department of Child Safety values accountability. You have the right to provide feedback on our contact and interactions with you. Your feedback will help us improve our service delivery.
Anybody who comes into contact with the Department of Child Safety can make a complaint with their local child safety service centre, the child safety zonal office or the Complaints, Case Review and Investigation Branch. This includes:
- clients, their families, friends and advocates
- approved foster carers
- young people, their family and friends who receive a service from the department
- clients, family and friends who receive a service from the Local and Post Adoption Services Unit
- members of community agencies and advocacy groups.
General feedback and enquiries
General feedback about our programs, services or this website can also be provided using our feedback form.
If you cannot find the information you need on our website, please contact our Enquiries Unit.
- Last updated
- 30 May 2007