Making a complaint
How do I make a complaint?
Stage 1 – Child safety service centre
Your complaint, enquiry or concern should be raised first with the child safety service centre where you received the service. We will handle your complaint promptly, confidentially and fairly. It is the responsibility of every complaints officer to endeavour to resolve all matters as they arise during the daily performance of their duties.
You can speak to your child safety officer, a team leader, or the manager of your local child safety service centre about your complaint, enquiry or concern.
Stage 2 – Child safety zonal office
If the matter is not satisfactorily resolved, you can speak to a complaints officer (client relations officer) in your local child safety zonal office.
Stage 3 - Complaints, Case Review and Investigation Branch
If the matter is still not resolved satisfactorily, you can speak to an officer in the Complaints, Case Review and Investigation Branch at central office.
Stage 4 – Departmental review
If you are still not satisfied, the department may consider conducting a departmental review of your complaint. Alternatively, you can speak to one of the following external agencies:
- Children Services Tribunal
- Commission for Children and Young People and Child Guardian
- Queensland Ombudsman
- Crime and Misconduct Commission.
- Last updated
- 4 October 2006