Complaints management
How does our complaints management system work?
Any complaint, enquiry or concern will be handled confidentially and promptly.
Where possible, we will try to resolve your issues through the local child safety service centre.
However, because some matters may not be resolved satisfactorily at a local level, there are a number of further options available for proceeding with a complaint.
What you can expect from the Department of Child Safety
Our complaints officers are trained to:
- discuss and record your complaint
- assess and investigate your complaint
- follow procedures and establish timeframes for resolution of your complaint
- provide you with a letter at the close of a concern or complaint
- if necessary, recommend other resolution options.
However, we will not investigate matters that are being considered by:
- the Crime and Misconduct Commission (CMC) or the courts
- other policies (for example, standards of care in relation to foster carers)
- the Children Services Tribunal
- the local child safety service centre.
- Last updated
- 4 October 2006