Home | Site map | Contact us | Help |

Search Child Safety:

Foster care

• About foster and kinship care
  • What is foster care?
  • What is kinship care?
  • Who needs care?
  • Provisionally approved carers
  • Specialist foster care
  • Non family-based care
• Becoming a carer
  • Expression of interest
    • Register your interest
  • Questions to consider
  • Rewards and challenges
  • Steps to becoming a carer
  • Blue card for carers
• Carer training
  • Foster carer training
    • Foreword
    • Procedures and guidelines
    • Frequently asked questions
    • Orientation
    • Learning outcomes
    • Pre-service training
    • Learning journal
    • Standard training
    • Advanced training
    • Recognition of prior learning
    • Acknowledgments
    • Forms and templates
  • Kinship carer training
• Support for carers
  • Carer handbook
  • Federal Government allowances and benefits
  • Foster and kinship care support line
  • Foster and Kinship Carer Card
    • Business Discount Directory
      • Tips on using the card
      • Nominate a business
    • ADSS Shopper
    • Information for businesses
      • Business proposal application form
      • Terms and conditions
    • Frequently asked questions
  • Financial support
  • Support care
  • Support groups
• Rights and responsibilities
  • Standards of care
  • Statement of commitment
  • Charter of rights of a child in care
  • United Nations Convention on the Rights of the Child
• Case planning for a child in care
  • Child Health Passport
  • Children and young people with disabilities
  • Education Support Plans
  • Family contact and reunification
  • Long-term guardianship
  • Placement Agreements
  • Transition from care
• Aboriginal and Torres Strait Islanders
  • Child placement principle
  • Recognised Entities
• Regulation of care
  • Screening and assessment
  • Matters of concern
  • Community Visitors
• Contacts
  • Community foster care agencies
  • Indigenous foster care agencies
  • Peak bodies and advocacy groups
  • Foster and Kinship Carer Card contacts
• Library

Foster and kinship care support line

To provide quality care, foster and kinship carers need to be fully supported in their role.

The Department of Child Safety is committed to providing this support and because we understand that being a carer is a full-time role not just nine to five, we have established the Foster and Kinship Carer Support Line.

Foster and kinship carers can call the support line on 1300 729 309 for the cost of a local call from anywhere in Queensland.

• When is the support line available?
• What support is provided?

---

When is the support line available?

The support line is staffed by experienced child safety officers who are available:

• weekdays from 5 pm - 11.30 pm
• weekends from 7 am - 11.30 pm

The Child Safety After Hours Service Centre (formerly Crisis Care) will still operate for all after-hours enquiries about specific children's needs.

During business hours, carers can call their local child safety service centre, foster and kinship care service and peak bodies for help.

Top of page

What support is provided?

The support line staff are skilled in working with vulnerable children, and are able to provide practical information and parenting tips relating to:

Behavioural problems

• Children in out-of-home care may behave differently because of their experiences prior to coming into care, or they may have medical problems that carers need help understanding.
• Positive behavioural support is available after-hours via the Support Line for carers facing complex issues such as children with special needs or significant behavioural issues.

Counselling and support

• We all face challenges or have difficult days, and for carers it can be even more complicated.
• Counselling and support is available after-hours for when carers have difficult and demanding moments, or when you just need someone to talk to.

Carer resources

• The support line can provide information about support agencies available in your local area, making referrals for specialist advice and assistance for children and carers.

Information about this department

• The support line can provide information about current departmental policies, procedures and existing learning and support, financial and emotional resources.

The support line is part of our commitment to providing foster and kinship carers with the support to carry out their vital role.

Top of page

Last updated

3 August 2007