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Quality assurance

We have developed a quality assurance (QA) framework for government and non-government services that outlines standards for the licensing of non-government services.

Our department has a commitment to deliver quality, meaningful services and our QA framework enhances our ability to monitor and improve the quality of service delivery by non-government child protection services.

The framework has three core elements:

1. defining quality - developing service standards for child protection services.
2. measuring quality - measuring current levels of performance or compliance against the defined service standards and implementing compliance monitoring processes.
3. improving quality - using quality improvement methods to continuously address deficiencies and enhance strengths in service provision.

Further information

For further information regarding the quality assurance framework, please contact your zonal Community Support Team.

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Last updated

30 May 2007