Service standards
Our quality assurance strategy for the non-government sector includes eleven minimum child safety service standards that define quality and convey what can be expected in terms of standard of the service provided.
The service standards are grouped into three focus areas, with each standard aiming to reach a specified outcome of the focus area. The focus area outcomes are:
- Focus on children, young people and families using services
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Children, young people and families benefit from individually tailored and culturally sensitive services that respect their rights and enhance their wellbeing. The service standards include:
- accessibility of services
- responding to the needs of children, young people and families
- participation and choice
- confidentiality and privacy
- feedback, complaints and appeals
- protecting the safety of children and young people.
- Focus on staff, carers and other volunteers
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Children, young people and families benefit from services by staff, carers and other volunteers who are appropriately selected, competent and supported to perform their roles. The service standards include:
- recruitment and selection processes for staff, carers and other volunteers
- induction, learning, training and development for staff, carers and other volunteers
- support and supervision for staff, carers and other volunteers.
- Focus on governance
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Children, young people and families benefit from services in which the vision and values are underpinned by effective governance arrangements. The service standards include:
- organisational alignment
- governance and accountability.
Comparison table
The quality frameworks comparison table illustrates how the structure of our service standards compares to the quality assurance frameworks operating within the community services sector in Queensland as follows:
- Disability Sector Quality System (Disability Services Queensland)
- Performance Framework for the Non-Government Sector (Queensland Health)
- Standards for Community Services (Department of Communities)
- Home and Community Care National Service Standards (Queensland Health)
- Family Relationship Services Program Approval Requirements (Department of Families, Community Services and Indigenous Affairs)
Further information
For further information regarding the services standards, contact your zonal Community Support Team or refer to Part 2, Chapter 1 'Minimum service standards' of the Out-of-Home Care Services Licensing Manual.
- Last updated
- 24 September 2007
