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• Introduction
  • Acknowledgments
  • The Department of Child Safety
  • Relevant legislation
  • Other key departmental documents
  • Accountability for children in Queensland
  • Framework for the participation of children and young people in decision-making
  • Respecting diversity
  • Recognised Aboriginal and Torres Strait Islander entities
  • Delegations
  • Child safety service centres: Staff roles and responsibilities
  • How to use the Child Safety Practice Manual
  • Practice maps
• Chapters
  • 1. Intake
  • 2. Investigation and assessment
  • 3. Use of powers and assessment orders
  • 4. Ongoing intervention
  • 5. Intervention with parental consent
  • 6. Intervention with a child protection order
  • 7. Children in out-of-home care
  • 8. Regulation of care
  • 9. Matters of concern
  • 10. Unborn children
  • 11. Transfers
  • 12. Professional supervision
  • 13. Critical incident reporting
  • 14. Child deaths
  • 15. Family Court of Australia
  • 16. Youth justice and child protection interface
  • 17. Interstate matters
  • General procedures
• Practice papers
• Resources
• Quicklinks
  • Acronyms
  • Glossary of terms
  • Previous versions
  • Printable version
  • Updates

1. Intake

• Key steps
  • 1. Gather information
  • 2. Assess the information
  • 3. Record the response
  • 4. Provide information
• What ifs
• Resources

Key steps

1. Gather information about the child and family

1.1 Gather information from the notifier
1.2 Conduct a departmental history check
1.3 Conduct a pre-notification check if required

2. Assess the information and decide the response

2.1 Consult with the recognised entity
2.2 Complete the screening criteria
2.3 Complete the response priority
2.4 Use your professional judgement
2.5 Consult with the team leader
2.6 Decide the response

3. Record the response

3.1 General recording information
3.2 General enquiry
3.3 Child concern report
3.4 Notification
3.5 Additional notified concerns
3.6 When there is no identifying information

4. Provide information to another CSSC or other agencies

4.1 Transfer intake information to another CSSC
4.2 Inform the police of possible criminal offences
4.3 Inform the police if a child is harmed by a person living outside the home
4.4 Provide feedback to government and non-government agencies notifiers

What ifs - responding to specific areas of intake

1. What if the child protection concerns are about a child in another jurisdiction?
2. What if child protection concerns are received from another jurisdiction?
3. What if Centrelink is the notifier?
4. What if there is an enquiry about becoming an approved carer?
5. What if the notifier is vexatious or malicious?
6. What if a child needs to be moved to a safe place - section 21?

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© The State of Queensland (Department of Child Safety) 2008.

Queensland Government