Home > Chapters > 2. Investigation and assessment > Key steps

Key steps

1. Plan the investigation and assessment

1.1 Plan the investigation and assessment

2. Engage the family and gather information

2.1 Commence the investigation and assessment
2.2 Inform the parents about the allegation of harm
2.3 Interview and sight the child
2.4 Interview the parents and other adults
2.5 Complete the safety assessment
2.6 Gather information from other sources

3. Assess the notified concerns and the child's need for protection

3.1 Complete the family risk evaluation
3.2 Determine whether the child is in need of protection

4. Finalise the investigation and assessment

4.1 Determine whether there will be ongoing intervention
4.2 Record the investigation, assessment and outcome
4.3 Inform the parents about the outcome of the investigation and assessment

What ifs - responding to specific investigation and assessment matters

1. What if an investigation and assessment case needs to be transferred?
2. What if a parent will not consent to actions required - use of a TAO?
3. What if a parent will not consent to actions required - use of a CAO?
4. What if a joint investigation with the Queensland Police Service is required?
5. What if a child needs to be interviewed without parental consent - section 17?
6. What if Child Safety Services is contacted about additional concerns for a child?
7. What if the investigation and assessment is for an unborn child?
8. What if a child is at immediate risk of harm - use of section 16 or 18?
9. What if a child needs a medical examination?
10. What if a child needs to be placed under an assessment care agreement?
11. What if a matter needs to be referred to the SCAN System?
12. What if a child and family cannot be located?
13. What if parents refuse to allow contact with a child?
14. What if assistance is required from another jurisdiction?
15. What if another jurisdiction requires assistance?
16. What if a young person is subject to youth justice intervention?
17. What if a family is subject to the Witness Protection Program?