A phase is made up of related tasks, decisions, documentation and responses that lead to an outcome or a further phase. An example of a phase is ‘Intake.

Tasks are activities undertaken at defined points in a phase. An example of a task in the intake phase is gathering information.

A decision point within a phase. An example of a decision would be ‘Is this matter a notification? - ‘Yes’ or ‘No’.

Documentation of the tasks and decisions that are completed within a phase. An example of documentation at intake is a child concern report.

An action or outcome from a decision point that may lead to another phase. An example is when a notification is recorded and the response is to proceed to the investigation and assessment phase.

A structured decision making tool, that guides decision-making. An example is the screening criteria tool.