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• Introduction
  • Department of Communities (Child Safety Services)
  • Relevant legislation
  • Other key documents
  • Accountability for children in Queensland
  • Framework for the participation of children and young people in decision-making
  • Respecting diversity
  • Recognised Aboriginal and Torres Strait Islander entities
  • Delegations
  • Child safety service centres: Staff roles and responsibilities
  • Resources
• Practice framework
  • Child safety practice framework
  • Integrating and understanding the practice framework
  • Practice maps
    • Child protection phases
    • Intake map
    • Investigation and assessment map
    • Ongoing intervention map
    • Matters of concern map
• Chapters
  • 1. Intake
    • Key steps
      • 1. Gather information about the child and family
      • 2. Assess the information and decide the response
      • 3. Record the response
      • 4. Provide information to another CSSC or other agencies
    • What ifs - responding to specific intake matters
    • Resources
  • 2. Investigation and assessment
    • Key steps
      • 1. Plan the investigation and assessment
      • 2. Engage the family and gather information
      • 3. Assess the notified concerns and the child's need for protection
      • 4. Finalise the investigation and assessment
    • What ifs - responding to specific investigation and assessment matters
    • Resources
  • 3. Ongoing intervention
    • Key steps
      • 1. Decide the type of ongoing intervention
      • 2. Decide the type of child protection order, if required
      • 3. Undertake ongoing intervention activities
      • 4. Close an ongoing intervention case
    • What ifs - responding to specific ongoing intervention matters
    • Resources
  • 4. Case planning
    • Key steps
      • 1. Assess and prepare to develop a case plan
      • 2. Plan for a family group meeting
      • 3. Develop the case plan
      • 4. Implement the case plan
      • 5. Review and revise the case plan
    • What ifs - responding to specific case planning matters
    • Resources
  • 5. Children in out-of-home care
    • Key steps
      • 1. Place a child in out-of-home care
      • 2. Support a child in out-of-home care
      • 3. Decision-making for the child
      • 4. Conclude an out-of-home care placement
    • What ifs - responding to specific out-of-home care matters
    • Resources
  • 6. Intervention with parental agreement
    • Key steps
      • 1. Provide intervention with parental agreement
      • 2. Review an intervention with parental agreement case
      • 3. Place a child using a child protection care agreement
      • 4. Close an intervention with parental agreement case
    • What ifs - responding to specific intervention with parental agreement matters
    • Resources
  • 7. Support service cases
    • Key steps
      • 1. Provide intervention through a support service case
      • 2. Review a support service case
      • 3. Close a support service case
    • What ifs - responding to specific support service case matters
    • Resources
  • 8. Regulation of care
    • Key steps
      • 1. Pre-application
      • 2. Assessment
      • 3. Approval
      • 4. Monitor and support
      • 5. Renewal
    • What ifs - responding to specific regulation of care matters
    • Resources
  • 9. Matters of concern
    • Key steps
      • 1. Decide whether information constitutes a matter of concern
      • 2. Assess a child placement concern report
      • 3. Investigate and assess a matter of concern notification
      • 4. Develop and monitor an action plan
    • What ifs - responding to specific matters of concern matters
    • Resources
  • 10. General
    • 10.1 Decision-making about Aboriginal and Torres Strait Islander children
      • Key steps
        • 1. Determine whether a matter is a 'significant decision'
        • 2. Provide an opportunity for recoginsed entity's participation in the decision-making process
        • 3. Record the outcome of the recognised entity's participation in decision-making
      • Resources
    • 10.2 Staff safety and well-being
      • Key steps
        • 1. Implement strategies to promote staff safety and well-being
        • 2. Implement strategies to avoid client aggression
        • 3. Manage aggressive behaviour by clients
        • 4. Respond to an incident of aggressive behaviour
        • 5. Implement strategies to manage stress, vicarious trauma and critical incident stress
      • Resources
    • 10.3 Statutory obligation to notify the Queensland Police Service of possible criminal offences
      • Key steps
        • 1. Decide if a matter is a criminal offence that must be reported to the QPS
        • 2. Report the matter to the QPS
      • Resources
    • 10.4 Information sharing
      • Key steps
        • 1. Share relevant information
        • 2. Ensure the confidentiality and privacy of information
        • 3. Ensure service delivery coordination
      • What ifs - responding to specific information sharing matters
      • Resources
    • 10.5 Referral for active intervention services
      • Key steps
        • 1. Determine eligibility for a RAI referral 
        • 2. Make a referral to a RAI service
      • What ifs - responding to specific RAI matters
      • Resources
    • 10.6 The role of the Child Safety After Hours Service Centre
      • Key steps
        • 1. Interface between the CSAHSC and CSSCs
        • 2. After hours referrals
      • What ifs - responding to specific CSAHSC matters
      • Resources
    • 10.7 Recording alerts for the child and family
      • Key steps
        • 1. Decide whether to record an alert
        • 2. Implement requirements specific to a suicide risk alert
    • 10.8 Professional supervision
      • Key steps
        • 1. Implement supervision requirements
        • 2. Fulfil roles and responsibilities
        • 3. Develop a supervision agreement
        • 4. Implement the supervision agreement
        • 5. Record supervision
      • What ifs - responding to specific professional supervision matters
      • Resources
    • 10.9 Providing adoption services
      • Key steps
        • 1. Provide adoption services
        • 2. Determine the primary case worker
        • 3. Supervise services delivered by the primary case worker
        • 4. Provide pre-adoption consent counselling to parents
        • 5. Provide a voluntary placement for a child whose parents are receiving pre-adoption consent counselling
        • 6. Witness consents to an adoption
        • 7. Pursue adoption for a child subject to a child protection order
        • 8. Respond to a request to provide one-off post adoption services
        • 9. Record information
      • Resources
    • 10.10 The video taping or recording of Child Safety Services' staff
      • Key steps
        • 1. Implement actions when staff are video taped or audio recorded while performing work duties
        • 2. Implement actions when staff members personal details or footage are inappropriately published
        • 3. Consider preventative strategies for enhancing personal privacy and safety
      • Resources
    • 10.11 Recording sensitive clients
      • Key steps
        • 1. Determine sensitive clients
        • 2. Classify sensitive clients
        • 3. Manage sensitive clients
        • 4. Manage sensitive records
      • What ifs - responding to specific recording sensitive clients matters
      • Resources
    • 10.12 Downgrading or deleting an approved notification
      • Key steps
        • 1. Consider whether to downgrade or delete an approved notification
        • 2. Obtain approval to downgrade or delete an approved notification
        • 3. Downgrade a notification
        • 4. Delete a notification
    • 10.13 Complaints management
      • Key steps
        • 1. Receive a complaint
        • 2. Respond to a complaint
        • 3. Provide feedback to the complainant
      • Resources
    • 10.14 Undertake the substance testing of parents
      • Key steps
        • 1. Consider the substance testing of a parent  
        • 2. Obtain approvals and consents
        • 3. Implement substance testing
        • 4. Implement concurrent assessment, monitoring and intervention strategies
      • Resources
    • 10.15 Interstate matters
      • Key steps
        • 1. Overview of interstate matters 
        • 2. Make a request to another jurisdiction
        • 3. Respond to a request from another jurisdiction
        • 4. Enact a warrant
      • Resources
    • 10.16 Family law courts
      • Key steps
        • 1. Family law courts and child protection interface
        • 2. Exchange of information
        • 3. Assess information received about harm or risk of harm
        • 4. Respond to an order requesting intervention - section 91B orders
        • 5. Undertake an investigation and assessment
        • 6. Respond to a child in need of protection
      • What ifs - responding to specific family law court matters
      • Recources
    • 10.17 International child protection matters and the Hague Convention
      • Key steps
        • 1. Manage international child protection matters
        • 2. Manage intervention under the Hague Convention
      • Resources
    • 10.18 The review of child deaths
      • Key steps
        • 1. Implement actions following the death of a child
        • 2. Decide the type of review
        • 3. Actions arising from review processes
      • The review of child deaths resources
    • General resources
• Practice papers
• Resources
  • All resources
    • Forms and templates
    • Child Safety Services' resources
    • External resources
  • Chapters
    • Introduction
    • 1. Intake
    • 2. Investigation and assessment
    • 3. Ongoing intervention
    • 4. Case planning
    • 5. Children in out-of-home care
    • 6. Intervention with parental agreement
    • 7. Support service cases
    • 8. Regulation of care
    • 9. Matters of concern
    • 10. General
  • SDM resources
• SDM
  • What is Structured Decision Making?
  • Background to implementaion
  • How do SDM assessments fit with professional judgement?
  • SDM assessments
  • Case reading
  • SDM resources
• Quicklinks
  • Acronyms
  • Glossary of terms
  • How to use the Child Safety Practice Manual
  • Previous versions
  • Printable version
  • Updates
    • CSPM_Jul_2009 updates
    • CSPM_Jun_2009 updates
    • CSPM_May_2009 updates
    • CSPM_Apr_2009 updates
    • CSPM_Dec_2008 updates
    • CSPM_Nov_2008 updates
    • CSPM_Sep_2008 updates
    • Stage 9 updates
    • Stage 8 updates
    • Stage 7 updates
    • Stage 6 updates
    • Stage 5 updates
    • Stage 4 updates
    • Stage 3 updates
    • Stage 2 updates
    • Stage 1 updates

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